Marvin by Aegion

The AI Layer That
Auto-Resolves 90% Of Queries

Bring your helpdesk. Show us where customers reach you. Share your knowledge base. Marvin does the rest.

Works with existing helpdeskWe do the set-upImprovement guaranteed
Book A Demo
# Customer-support
3 members · AI agent active
MA
Maria (Customer)10:14 AM

When does the new billing cycle start for our account?

M
MarvinAI Agent10:14 AM

Hi Maria your billing cycle resets on the 1st of each month. Your next invoice date is Nov 1st. Anything else I can help with?

⚡Resolved in 12s· Confidence 98%
BIS🔗≡≡</>▢
Message
+Aa🙂@🎥🎤▢▶

Works With Your Stack.
No Migration Needed.

Marvin plugs into the helpdesk and channels you already use. Nothing to switch.

Customer Support Helpdesks
All Popular Comms Channel
Custom Or Knowledge Base Apps
Telegram
Linear
Gorgias
Jira
Zendesk
Slack
Notion
WhatsApp
Freshdesk
Intercom
Gmail
HubSpot

You've Probably Felt This Too.

HUBSPOT USER

It's a black box. No visibility into why it mishandles tickets. You just get wrong answers with no explanation and no way to improve it.

FRESHDESK FREDDY USER

It learned from our docs once. It hasn’t improved since. You update the docs manually and it never gets smarter on its own.

ZENDESK AI USER

My billing shot up by 120% because of the AI chatbot charges. Paying for every resolution attempt whether it works or not.

INTERCOM USER

I’m paying $1.50 per resolution and the resolution rate is 20%. The math just doesn’t work. Paying full price for a partial product.

ZENDESK AI USER

Very buggy. Features stall out. Support takes days to respond. We’ve spent more time fixing than it saved us.

INTERCOM FIN USER

The bot just loops through the same answers. Customers get frustrated and still end up talking to a human.

HUBSPOT USER

It's a black box. No visibility into why it mishandles tickets. You just get wrong answers with no explanation and no way to improve it.

FRESHDESK FREDDY USER

It learned from our docs once. It hasn’t improved since. You update the docs manually and it never gets smarter on its own.

ZENDESK AI USER

My billing shot up by 120% because of the AI chatbot charges. Paying for every resolution attempt whether it works or not.

INTERCOM USER

I’m paying $1.50 per resolution and the resolution rate is 20%. The math just doesn’t work. Paying full price for a partial product.

ZENDESK AI USER

Very buggy. Features stall out. Support takes days to respond. We’ve spent more time fixing than it saved us.

INTERCOM FIN USER

The bot just loops through the same answers. Customers get frustrated and still end up talking to a human.

What Your Monday Morning
Actually Looks Like With Marvin

Ticket solved

80% Fewer Tickets Touching Your Team

Marvin handles the repetitive L1 questions autonomously. Your team only sees tickets that actually need a human, edge cases, sensitive accounts, policy decisions.

Accept or edit escalation

Escalations Arrive Pre-Packaged

When a ticket reaches your team, it comes with the full conversation, customer intent, matched KB articles, and a draft reply. No one asks the customer to repeat themselves.

Marvin learning

It Gets Better Without You Doing Anything

Every escalation teaches Marvin for next time. Week 1 looks different from Week 6. No manual retraining, no doc updates. It learns from how your team actually works.

Delphi IntelligenceDelphi Intelligence:  0% → 80% autonomous resolution in 3 weeks  Support lead now reviews 12 tickets a day instead of 60

Everything Marvin Does Today
And What's Coming Next.

Learns From Your Knowledge Base + Past Tickets

Learns From Your Knowledge Base + Past Tickets

From day one, Marvin ingests your existing support history and documentation so it doesn’t start from scratch.

Reads Your Help Articles And Docs. Answers Common Questions From Day One.
Past Tickets Become Training Data. Edge Cases Handled From The Start.
Every Escalation Updates Marvin’s Knowledge. It Never Stops Improving.
Flags Contradictions Between Old And New Answers Automatically.

Simple Pricing. Powerful Support.

Everything you need to get Marvin running on your helpdesk. No per-resolution fees. No surprises.

MonthlyAnnual
5 Months Free
Marvin | Full Access
$4,800 /Year
$399/Month
Billed Monthly · Cancel Anytime
  • 1,000 Tickets Per Month
  • Full Managed Setup
  • Direct Slack Support
  • Early Access To Dashboard
  • Features Built With You
  • Early Access To The Full Dashboard

Questions We Hear On Every Call.